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For more information contact us at support@verdictsolutions.co.uk
Table of Contents: |
| 1. General Questions |
1.1. What is the
difference between Unix accounts and Windows accounts?
1.2.
What do I need to use web hosting services?
1.3.
How do I change my billing information?
1.4.
How do I change my contact information?
1.5.
I forgot my Miva password, what should I do?
1.6.
Can I accept credit card on my site? Will it be secure?
1.7.
What is SSL?
1.8.
I lost my password, what should I do?
1.9.
What happens if I excess my data transfer limit?
1.10.
Can I purchase additional disk space?
1.11.
What happens if I purchase additional products in the middle of the
month? |
| 2. Mail |
2.1. How do I set up an e-mail
account to forward to another account?
2.2.
I have difficulties in retrieving mail using Netscape. I can't log
into my mail account because the account user name now takes the form
of the full e-mail address.
2.3.
How do I pop in to pick up my virtual domain email?
2.4.
I can't send mail with Outlook Express. I get a rcpthosts error.
2.5. How do I get FormMail working? |
| 3. Domain Name |
3.1. What is a domain
name?
3.2. What
does "register a domain name" mean?
3.3.
How can I get a domain name in .com, .net or .org?
3.4.
What is involved in registering a domain name in .com, .net or .org?
3.5. Will my name and
contact information be publicly available?
3.6.
How long does a domain name registration last? Can it be renewed?
3.7. How much does a domain
name registration name cost?
3.8.
How long does it take to register or transfer a domain name?
3.9. Someone else has
registered by company's name as a .com domain name. What is the process
for resolving my complaint?
3.10.
What are the rules for registration of .net and .org names?
3.11. Are .com, .net,
and .org domain names available for registration on a global basis?
3.12. I've seen domain
names ending with two-letter combinations, like .uk. What are the
rules for registering in these domains?
3.13.
What is a stopgap domain? |
| 4. FTP |
4.1. Anonymous FTP users don't
see the content of my directory.
4.2.
How come my virtual FTP users can browse my root directory? |
| 5. Troubleshooting |
5.1. When I'm trying
to connect to my account using FTP, the system doesn't respond for
some time and then logs out with an error.
5.2.
My webalizer doesn't work. What's the problem?
5.3. I am trying to
enable webalizer, but the system logs me back saying I have exceeded
his hard credit limit. |
| |
| 1. General Questions |
| 1.1. What
is the difference between Unix accounts and Windows accounts? |
| Unix provides secure and reliable environment
perfect for most of the hosting needs, but sometimes you want to take
advantage of some Windows applications such as MS Access, ASP scripting.
For that you might want to use NT. |
 |
| 1.2. What
do I need to use web hosting services? |
| Web browser and Internet connection is all that
is needed. |
|
| 1.3. How
do I change my billing information? |
| Go to Billing->Billing Info menu, and click
the Change Billing Info button. |
|
| 1.4. How
do I change my contact information? |
| Go to Acct. Preferences->Contact Info and
edit your contact information. |
|
| 1.5. I
forgot my Miva password, what should I do? |
There is no way to retrieve this password, you
will have to re-install Miva.
Warning: All the data in the Miva will be lost, including Products,
Orders and other settings. |
|
| 1.6. Can
I accept credit card on my site? Will it be secure? |
| Yes, We supports secure transaction protocol,
such as SSL. |
|
| 1.7. What
is SSL? |
| The SSL security protocol provides data encryption,
server authentication, message integrity, and optional client authentication
for a TCP/IP connection. Because SSL is built into all major browsers
and web servers, simply installing a digital certificate turns on
their SSL capabilities. |
|
| 1.8. I
lost my password, what should I do? |
| Go to the control panel site. Click on the link
"forgot your password", it is usually located bellow the
login box, and follow the instructions. |
|
| 1.9. What
happens if I excess my data transfer limit? |
| Any data transfer in excess of plan threshold
will be charged at the end of the billing period. |
|
| 1.10.
Can I purchase additional disk space? |
| Additional disk space can be purchased through
the Control Panel. |
|
| 1.11.
What happens if I purchase additional products in the middle of the
month? |
| Any additional resource purchases will be pro-rated
accordingly. The charge will be calculated based on the date when
the resource was purchase to the end of the billing cycle. |
|
| |
| 2. Mail |
| 2.1. How do I set
up an e-mail account to forward to another account? |
| E-mail forwarding allows you to automatically
forward e-mails that come to a particular e-mail address at yourdomain.com
to any other address on Internet. |
|
| 2.2. I have difficulties
in retrieving mail using Netscape. I can't log into my mail account
because the account user name now takes the form of the full e-mail
address. |
| Write mail server login name in the Netscape
preferences with the % character instead of the @ sign, e.g. login:
username%domain.com |
|
| 2.3. How do I pop
in to pick up my virtual domain email? |
Virtual domain users need to use the following
format for their user name when popping in:
user%virtual_#Domain_Name
Eudora might require the following syntax:
user%virtual_#Domain_Name@pophost
Microsoft clients may take the following syntax:
user@virtual_domain
If you don't include the %virtual_#Domain_Name, vpopmail will assume
it is either a /etc/passwd user or a vpop user in ~vpopmail/users
or configured with "default domain". |
|
| 2.4. I can't send
mail with Outlook Express. I get a rcpthosts error. |
| You need to check your pop3 box before sending
mail trough the server. When the POP3 box is checked, you can send
emails within the next 15-30 minutes. |
|
| 2.5. How do I get
FormMail working? |
| It's a perl script. You need to add .pl as extention
for CGI. You can find it on the web options page. |
|
| |
| 3. Domain Name |
| 3.1. What is
a domain name? |
| Domain names are the familiar, easy to remember
names for computers on the Internet (such as internic.net). They correspond
to a series of numbers (called Internet Protocol numbers) that serve
as routing addresses on the Internet. Domain names are used generally
as a convenient way of locating information and reaching others on
the Internet. |
|
| 3.2. What does
"register a domain name" mean? |
| The Internet domain name system (DNS) consists
of a directory, organized hierarchically, of all the domain names
and their corresponding computers registered to particular companies
and persons using the Internet. When you register a domain name, it
will be associated with the computer on the Internet you designate
during the period the registration is in effect. |
|
| 3.3. How can
I get a domain name in .com, .net or .org? |
| Verdict Control Panel provides an easy way to
register .com, .net or .org domains. |
|
| 3.4. What is
involved in registering a domain name in .com, .net or .org? |
| To register a domain name, you will be asked
to provide the registrar you select with the various contact and technical
information that makes up the registration. The Control Panel will
guide you through the process, and will make it extremely easy. The
Control Panel will automatically contact the registrar, who will then
keep records of the contact information and submit the technical information
to a central directory known as the "registry." This registry
provides other computers on the Internet the information necessary
to send you e-mail or to find your web site. You will also be required
to enter a registration contract with the registrar, which sets forth
the terms under which your registration is accepted and will be maintained. |
|
| 3.5. Will my
name and contact information be publicly available? |
| Yes. Information about who is responsible for
domain names is publicly available to allow rapid resolution of technical
problems and to permit enforcement of consumer protection, trademark,
and other laws. The registrar will make this information available
to the public on a "Whois" site. |
|
| 3.6. How long
does a domain name registration last? Can it be renewed? |
| The Control Panel provides you with the ability
to register and renew the domain registrations in one-year increments,
with a total registration period limit of ten years. |
|
| 3.7. How much
does a domain name registration name cost? |
| The prices vary depending on the plan you select. |
|
| 3.8. How long
does it take to register or transfer a domain name? |
| It will take you just a few minutes to register
a domain, but it might not be available on the Internet for up to
48 hours. This is due to the fact that Internet DNS databases are
updated only once a day, causing the delay. |
|
| 3.9. Someone
else has registered by company's name as a .com domain name. What
is the process for resolving my complaint? |
| All ICANN-accredited registrars follow a uniform
dispute resolution policy. Under that policy, disputes over entitlement
to a domain-name registration are ordinarily resolved by court litigation
between the parties claiming rights to the registration. Once the
court rules who is entitled to the registration, the registrar will
implement that ruling. In disputes arising from registrations allegedly
made abusively (such as "cybersquatting" and cyberpiracy"),
the uniform policy provides an expedited administrative procedure
to allow the dispute to be resolved without the cost and delays often
encountered in court litigation. In these cases, you can invoke the
administrative procedure by filing a complaint with one of the dispute-resolution
service providers listed at http://www.icann.org/udrp/approved-providers.htm.
For more details on the uniform dispute resolution policy, see http://www.icann.org/udrp/udrp.htm. |
|
| 3.10. What
are the rules for registration of .net and .org names? |
| They are the same as for .com. Traditionally,
however, names in .net have been used by organizations involved in
Internet infrastructure activities and .org is frequently used by
not-for-profit organizations. |
|
| 3.11. Are
.com, .net, and .org domain names available for registration on a
global basis? |
| Yes. The .com, .net, and .org domains are available
for registration by Internet users across the globe. ICANN-accredited
domain name registrars are also located in various countries around
the world. To view the InterNIC list of domain name registrars by
country, click here. |
|
| 3.12. I've
seen domain names ending with two-letter combinations, like .uk. What
are the rules for registering in these domains? |
| Two letter domains, such as .uk, .de and .jp
(for example), are called country code top level domains (ccTLDs)
and correspond to a country, territory, or other geographic location.
The rules and policies for registering domain names in the ccTLDs
vary significantly and some are reserved for use by citizens of the
corresponding country. You should check with the registrar offering
ccTLD registration services regarding the specific terms and conditions
for registration. Verdict Control Panel supports hosting of such domains. |
|
| 3.13. What
is a stopgap domain? |
| A stopgap domain allows to create hosting if
you don`t have any domain name. If you register with a stopgap domain,
you will get a domain name like "loginname.u1.your-base-domain".
You can create your own web-site and access it with either the IP
(if the IP is dedicated) or the above domain name. This kind of domain
doesn`t have any registration records in the DNS. |
|
| |
| 4. FTP |
| 4.1. Anonymous FTP
users don't see the content of my directory. |
| Anonymous FTP users can't enter your root directory.
They can enter only the directory you dedicated for anonymous ftp
users. |
|
| 4.2. How come my virtual
FTP users can browse my root directory? |
| Your virtual FTP users can have access to more
than one virtual FTP directory, so you need to allow them to enter
the root dir. You can use FTP subaccounts to restrict their access
to only one directory. |
|
| |
| 5. Troubleshooting |
| 5.1. When
I'm trying to connect to my account using FTP, the system doesn't
respond for some time and then logs out with an error. |
| Use FTP active mode (disable passive). It is
in your computer's FTP configuration. |
|
| 5.2. My
webalizer doesn't work. What's the problem? |
| One possible reason can be that you are approaching
your disk quota. Webalizer needs at least 2 MB unused disk space to
function properly. |
|
| 5.3. I
am trying to enable webalizer, but the sytem logs me back saying I
have exceeded myhard credit limit. |
| It means your negative balance is higher that
the credit limit. If you are paying by credit card, make sure it is
still valid. |
|
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